Returns and Refunds and shipping :

Refund and Return Policy

1. Returns
At A1 Basundi Tea, we want you to be satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of receiving the order for a full refund or exchange, provided the product is unused, unopened, and in its original packaging.Return will be accepted within 3 days and processed within 5 bussiness days.

2. How to Return an Item
To return an item, please contact our customer support team at [yashwantite@gmail.com]. You will need to provide your order number and the reason for the return. We will provide instructions for returning the item. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds
Once we receive your returned item, we will inspect it and issue a refund and credited to the original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to process the refund.

5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [yashwantite@gmail.com] with photos of the damage. We will arrange for a replacement or full refund at no extra charge.

6. Exchanges
If you wish to exchange an item for a different product, please contact our customer support team for guidance. Exchanges are subject to product availability.

Shipping Policy

1. Processing Time
Orders are typically processed and delivered within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Costs
We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated based on the weight of your order and the delivery location. The final shipping cost will be shown at checkout.

3. Shipping Timeframes

• Standard Shipping: 5-7 business days (domestic)
• Expedited Shipping: 2-3 business days (domestic)
• International Shipping: Delivery times vary by country and customs clearance

Please note that shipping times may vary during peak seasons, holidays, or due to other factors beyond our control.

4. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use the tracking number to monitor the status of your shipment.

5. International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer. Delivery times for international orders may vary.

6. Shipping Issues
If your order is lost, delayed, or damaged during shipping, please contact us immediately. We will assist in resolving the issue with the carrier. In cases where the issue cannot be resolved, we will offer a replacement or refund.

MANAGED BY -SHRAVANI JAGANNATH MHETRE